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1:51 pm
March 7, 2011
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Mike O
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Hi:
I have just upgraded to pro. I signed into wordpress and was told everything was done successfully. Then I received this message, "Your Formidable database needs to be updated. Please deactivate and reactivate the plugin to fix this." I did this several times, but the message comes back. I am the only user. I did see some reference to this, but I am the admin and am unaware of a super user (the other post says something about that).
Can you tell me the fix for this? I can still get into the forms, but none of the buttons work.
Mike
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1:53 pm
March 7, 2011
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Steph
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The database was getting updated, but the version wasn't getting saved correctly. You can either reinstall 1.4.5 or, open formidable/classes/models/FrmDb.php and change line 127 from this:
update_option('frm_db_version',$db_version);
to this:
update_option('frm_db_version',$frm_db_version);
Sorry! Slipped this one in last minute.
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1:54 pm
March 7, 2011
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Steph
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As for the buttons not working, please try clearing your browser cache.
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2:12 pm
March 7, 2011
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Joel
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This prompt and effective response rocks! Thank you so much for posting this fix.
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12:06 am
June 20, 2011
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Mark
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I am receiving the same error, but my formidable/classes/models/FrmDb.php file already contains the change mentioned above.
I just moved my site from one server to another. Any other ways to fix this?
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11:06 am
June 20, 2011
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Steph
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Did you click the link or deactivate and reactivate the plugin on your new server?
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12:59 pm
June 20, 2011
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Mark
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I did…several times.
The site resides on a temporary server where it is undergoing some redesign. Forms are created and work, but need to be redisigned.
http://viewmarkcommunications.com/MBJS
The "deactivate" plug-in message occurs every time I save to the site for any reason. This is not just relegated to changing Formidable Forms.
Thanks for any help you can provide.
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1:11 pm
June 20, 2011
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Steph
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Please check the wp_options table for option_name 'frm_db_version'. It sounds like it isn't updating correctly. I saw this once before when someone copied a database over and the auto_increment settings for every database table were lost. Are you able to create a new post and other basic WordPress functionality?
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2:01 pm
June 20, 2011
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Mark
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I am unable to locate that file. Can you give me a location?
Also, I still have access to my old files on the other server…if there is a need to copy over a file(s).
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2:30 pm
June 20, 2011
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Mark
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Yes…I have basic WordPress fuctionality.
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2:34 pm
June 20, 2011
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Steph
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There is no file. You can check your database tables using PHPmyAdmin or something similar.
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2:52 pm
June 20, 2011
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Mark
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Using phpadmin I located the option name 'frm_db_version'. It lists an option value of '7' and autoload is set to 'yes'.
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2:59 pm
June 20, 2011
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Steph
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Mark said:
The "deactivate" plug-in message occurs every time I save to the site for any reason. This is not just relegated to changing Formidable Forms.
Can you please explain this? What do you mean by "save to the site"?
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3:05 pm
June 20, 2011
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Mark
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After receiving the error message, I deactivate and reactivate the formidable plug-in and this clears the error message. But if I update a stylesheet…or even refresh a page within wordpress, the error message returns.
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3:07 pm
June 20, 2011
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Steph
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Have you tried clicking the link in the message? Do you have Pro installed?
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3:14 pm
June 20, 2011
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Mark
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I have tried clicking the link…updating…reinstalling…nothing seems to work. Formidable Pro was purchased by the company that created the first design of this site. It works on their server…and looks to be active on the current server on which this site resides.
It also seems to be functioning…yet I continue to get the error message. (Full disclosure…I haven't done a lot of the redesign involving formidable yet…I was trying to get the error message to clear first and make sure my site transfered properly to the new server.
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3:29 pm
June 20, 2011
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Steph
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If you are using Formidable Pro, the troubleshooting will be different. Please log in and post in the help desk at Formidablepro.com
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3:48 pm
June 20, 2011
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Mark
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I do not have access to the account information directly. In wordpress — in the formidable pro settings area — the name and password fields are filled in and I am able to save, download and update.
However, the error message does not go away.
Again, I paid for Formidable through the third-party designer…but not to you directly…so I don't have account information unless it exists on the other server…which I have access to for the moment.
This is not an effort to duck paying for Formidable Pro…I paid for it…I just never received the log-in information…I wasn't even aware it required a special account.
If I can retrieve this information from the other server, I am able to look at those files…would this help?
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3:59 pm
June 20, 2011
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Steph
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Support for pro features is only provided to logged-in users at Formidablepro.com. Support is only provided to users who are not logged-in for bugs found in the free version. If your developer purchased an unlimited site license, then you technically don't have access to pro support and will need to either go through your developer, or purchase a license of your own.
However, since it is not yet determined where the issue is, please check your error log for clues as to what the problem may be. How did you originally install on this site? A normal installation, or a database copy from another site?
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4:51 pm
June 20, 2011
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Mark
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The third-party designer originally installed Formidable Pro on their server. I transfered the entire site to a new server when I wanted to redesign some elements and put it up at another location.
The entire site came over as-is to a new location. While everything transferred over satisfactorily, Formidable had errors.
Despite my efforts to reinstall, the database error remains.
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