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So, I've reviewed most or all of the responses to the the same question regarding form emails not being received from submittals. I have tried a bunch of the recommendations but none seem to work. I haven't received one form submittal email yet. This is what I've tried:
1. Downloaded the WP-Mail-SMTP plugin and was successful in receiving emails to my email account so I don't think that it is a spam filter issue. I've also checked my spam box with nothing there.
2. Confirmed that my WP admin email address is the same listed in the advanced form options email field.
3. Tried other email accounts.
I am completely stuck any ideas on what to do next. I also read this somewhere but not sure if it even applies to this plugin:
"If you’re using plugins to send email, these plugins will ignore the SMTP settings if they call PHP’s mail() function directly. If you see the function mail() and not wp_mail() in the plugin’s source, that’s the problem. You should be able to simply add wp_ in front of the existing mail command and it will probably work!"
Any help would be greatly appreciated!
Thank you,
Kari
8:58 am April 30, 2010
Obie
2
I'm in the same boat. No emails appearing.
8:44 pm May 1, 2010
Obie Holmen
3
Is there a way besides email to recover data that is in the "entries"?
1:03 pm May 3, 2010
Jonathan
4
Same problem here. Simple install, couple fields and tested….no emails coming through. :(
6:34 pm May 3, 2010
Steph
5
All entries are saved to the database. However, please make sure you deactivate and reactive the plugin if you updated manually. The database was updated in version 1.3, and entries will not save unless this database gets updated by reactivating the plugin. If entries are not saved, the emails will not go out. Also, if you don't have an email address entered under "Form Notification Options", no emails will be sent.
As long as there weren't errors upon submission, Formidable Pro users can check for submitted entries under the "Formidable" -> "Pro Entries" menu.
Please post if deactivating and reactivating solves your issues.
Thanks!
10:41 am May 4, 2010
Obie
6
Steph,
I'm afraid not.
I have general settings set to my gmail address, and I use the same address in the "form notification options". I just installed this last week using the "install" function from the WordPress list, and there didn't appear to be any problems. I have today deactivated and reactivated a couple of times, but my test submissions do not show up as an email. Presently, the wordpress admin screen for my Formidable form shows 21 "entries", most of which are my tests. However, there are a few bona fide entries as well which I cannot access or obtain appropriate details.
10:48 am May 4, 2010
Obie
7
Steph,
You mention version 1.3. I downloaded and installed version 1.03.01. Same or different?
5:28 pm May 4, 2010
Kari Reynolds
8
Hi Steph – So with some investigation we figured out what the issue was, we found that when using a text input field and trying to submit an email address in the field the form submittal would never hit our server. We tested the below by inputting different variables into the field - this is what worked and what didn't:
Is the code set-up to validate an email address or is there a special field that we need to use in our form in order for an email address to submit properly.
Any help would be great as we would really love to use this plugin but need to be able to have email address as a required field.
By the way, we found that it is not necessary to have the global admin email address set to the same email address as the form notification email address.
Thanks!
Kari
5:37 pm May 4, 2010
Kari Reynolds
9
One other thing I am just a basic user…Is being a Pro user the only way to use this form with the request of an email address submittal?
9:20 pm May 4, 2010
Obie
10
I tried Kari's solution without success. Tomorrow I move on.
9:30 pm May 4, 2010
Steph
11
Kari, There is an email field in the Pro version that handles the validation. The only code that checks email addresses in the free version is in the email notification. There are two lines that determine what email address the notification is sent from (lines 33 and 34 of formidable/classes/models/FrmNotification.php). Maybe you could try commenting these two lines out and see if that makes a difference? The two lines are:
if ($reply_to == '' and is_email($val)) $reply_to = $val;
Obie, the database fields were updated in 1.3, but if you never downloaded that version, than they would be updated when you installed 1.3.1. So basically, yes, same thing. What version of PHP are you using on your server? Did you go through the steps listed in the FAQs as Kari did?
11:15 pm June 14, 2010
leha
12
Hi, Steph:
I'm having the same issue. Am using Pro, tried all the FAQ stuff multiple times, and the really weird thing is, I used Pro on another site with the exact same host and config and no problems at all. This site started out with a temp IP address, and I figured that was the issue, but when we went live with the domain, it still did not send emails. I do get the entries, but not the emails to webmaster, or to the "Email" sender (autoresponse). No emails at all. Do I need some special config in SMTP Mail plugin? Seems like it would work without that, since the other client uses the same host and doesn't need it.
I looked at the database and the fields look okay to me. No glaring ommisions or leftover temp IP address or anything. The only difference I can think of is that this site isn't using RECAPTCHA, while the other one is.
Please let me know if you have any ideas, or can look at it. Thanks so much!!
Leha
10:41 am June 15, 2010
leha
13
This morning I also tried configuring the SMTP plugin to use SMTP and SSL with the host data from the domain host. I sent a test email with the plugin and it was fine, but Formidable is still not sending mail.
I also set up an email to use so responses would be coming from the same domain. Again, the email works, but Formidable does not.
I noticed that the client whose installation works is running a beta version of WP, while this client is running the stable 2.9.2. I wonder if this is somehow related?
3:06 pm June 15, 2010
leha
14
Well, I have figured out the problem I was having: the name of my client's site is:
This is apparently too long, or has some offending characters (the commas?) for the Formidable "Reply To:" field (in Form Notification Options). I changed the field to use "[Subject]" instead, and now the response is coming back to me, the webmaster, but the auto-response was still not working, so I had to hand-enter a shorter name for the reply-to field in that section.
Now both parts are working. Hope this is helpful to some future user!
Kind regards,
Leha
3:07 pm June 15, 2010
leha
15
Hey! How did that mugging smiley get in there?!
5:01 pm June 15, 2010
Steph
16
Great! Thanks so much for the update. I'll definitely look into that one and try it out with your blog title. Thanks!
9:13 am October 21, 2010
greg
17
I'm not having issues with the email responder, but I am curious how it works. How does Formidable send emails? Is there a way to check and see if the email it sent bounced back?
8:23 am October 22, 2010
Steph
18
I'm not really understanding the first question, but I'm not aware of a way to check bounces without checking the email address that the notifications were sent from. If anyone can enlighten me, please do.
7:36 am November 30, 2010
Liz
19
Just installed free version 1.04.0 to my wordpress but cannot receive email notifications. Tried all options but still no response. I can see there are 3 entries which are all my tests. You mentioned installing WP email SMTP, after installing, what should I do in the settings?
2:55 pm November 30, 2010
Steph
20
After installing an SMTP plugin, there isn't anything that needs to be done differently in the Formidable settings. Is your WordPress installation sending any emails? If not, there is an
issue with your configuration (either server or mail plugin).
Support Forum
Information/How to 
instead, and now the response is coming back to me, the webmaster, but the auto-response was still not working, so I had to hand-enter a shorter name for the reply-to field in that section.
